Frequently Asked Questions

All of our homes operate an open-door policy during normal hours. Family and friends are always welcome and can see their relatives and loved ones as often as they wish at times that are most convenient for them. For the sake of our residents we will lock doors from 8:00p.m.- 7:00a.m.

Most pets are welcome to visit for the day by arrangement with the Home Manager.

We suggest scheduling a tour. You should be able to visit a home more than once and at different times, so that you can get a clearer understanding of what it is like throughout the day. If you wish to meet the Home Manager during your visit, you might want to consider booking in advance to help ensure they are available when you attend.

Our home has dedicated time each day to engage in regular events and entertainments. Examples of activities may include: physical light exercise, reminiscence-style activities, sensory musical performances or cognitive activities like gardening and baking. Most activities will take place on site, but occasional outings will be scheduled.

The length of time residents spend in a care home varies according to their needs and preferences. Our home offers permanent care to suit your needs or perhaps a respite stay might be required during a period of convalescence after being in the hospital.

We provide as much or as little care as the resident requires. Residents that are more independent will be encouraged to use their abilities, while those needing assitance will be helped more.

While each day can be different, below you may see some general points that appear in a typical day. - Residents are assisted with dress and grooming before serving breakfast. - Rooms and laundry are cleaned. - Activities and exercises are encouraged. - Toileting may take place either before or after meals. - Lunch is served followed by a time of relaxation or more organized activities and games. - In the evening there is dinner and the day begins to wind down by watching one's favorite show before being assisted with the bedtime routine.

There are a number of couples living in personal care homes who do not share the same health needs.

A resident who lives in a personal care home has many rights, including: 1. No discrimination because of race, color, religious creed, disability, handicap, ancestry, sexual orientation, national origin, age or sex. 2. No neglect, intimidation, physical or verbal abuse, mistreatment, corporal punishment or discipline in any way. 3. Treated with dignity and respect. 4. Informed knowledge of the rules of the home and given 30 days written notice prior to the effective date of a new home rule. 5. Access to a telephone and to make calls in privacy. 6. The right to receive and send mail. 7. Privacy of incoming and outgoing mail. 8. The right to communicate privately with and access the local ombudsman. 9. The right to practice the religion or faith of the resident's choice, or not to practice any religion or faith. 10. He/she shall receive assistance in accessing health services. 11. He/she shall receive assistance in obtaining and keeping clean, seasonal clothing. 12. The right to access, review and request corrections to the resident's record. 13. The right to furnish his/her room and purchase, receive, use and retain personal clothing and possessions. 14. The right to leave and return home at times consistent with home rules and the resident care plan. 15. The right to freely associate, organize and communicate with others privately. 16. He/she shall be free from restraints. 17. He/she shall be compensated in accordance with state and federallabor laws for labor performed on behalf of the home. 18. The right to receive visitors for a minimum of 12 hours daily, seven days per week. 19. The right to privacy of self and possessions. 20. The right to file complaints with any individual or agency and recommend changes in policies, home rules and services of the home without intimidation, retaliation or threat of discharge. 21. The right to use both the home's procedures and external procedures to appeal involuntary discharge. 22. The right to a system to safeguard money and property. 23. The right to choose his/her own health care providers.